faq@cleret.com

Shipping Rates, Timeline & Carriers

Free Shipping Policy. Cleret provides FREE ground shipping on orders of $35 and more within the contiguous states. Orders under $35 will be charged $5.99. Free shipping is done via ground service through a carrier of our choice. Free shipping does not apply to customers in AK, HI, PR or international destinations. Shipping to AK, HI and PR is $5.99 regardless of amount. If you are shipping to an area outside of the U.S. or desire faster shipping please call us at 800.825.0750.

Shipping Timeline. As a small company we simply do not have the manpower available to ship every day! Shipments go out twice weekly. However, during the holiday season we extend every effort to ship orders the day they are received.

Shipping Carriers. Unless otherwise specified, all products are shipped by USPS.

Returns

We will accept returns on any item, for any reason as long as the following conditions are met:

• Returns must be made within 30 days of purchase and must be accompanied by original packaging material and accessories. We will not accept returns after 30 days of purchase.

• Customer is responsible for all shipping charges on returned items unless we shipped a defective or incorrect item. In order to return an item, you must first obtain a Return Authorization Number (RA). To do so, please email faq@cleret.com with the reason for the return. You will then be provided with an RA number which must be marked clearly on the outside of the shipping carton.

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