Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in "NEW" condition, including the original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at admin@cleret.com. Please note that returns will need to be sent to the following address, we suggest using tracking to track the progress of your return: 
Cleret, Inc - PO Box 3410, Tualatin, OR 97062 

Items sent back to us without first requesting a return, and receiving a Return Approval, will not be accepted. 

You can always contact us for any return question at admin@cleret.com. Our Txt Msg number is: 503-222-9227. This is the least effective method of contact as it is not monitored regularly.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have received. Once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. 

Delivery
Due to the dramatically increased amount of fraud in the Ecommerce landscape. if you claim not to have received your order, we will immediately open a case with the USPS. If the USPS records show through tracking that your order was delivered successfully to the shipping address that you indicated upon completing your order, the USPS claim will be denied and accordingly your order will not be resent or refunded. Special circumstances can be considered on a case by case basis.